By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations for our service.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time to time there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.
2. Shipping Costs
You will be responsible for paying your own shipping cost for returning your items. Shipping costs are non-refundable. In some exceptional cases, if the cost of the shipping is paid by the Direct Selling entity/franchisee/ pickup Centre the shipping cost of the returned product will be deducted from the refund amount.
3. Delivery Terms
(3.1) Transit Time Domestically
In general, domestic shipments are in transit for 7 - 15 days
(3.2) Transit time Internationally
Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at the checkout.
(3.3) Dispatch Time
Orders are usually dispatched within 7 business days of payment of the order
Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
(3.4) Change Of Delivery Address
For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
4. Items Out Of Stock
If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.
5. Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
6. Tracking Notifications
Upon dispatch, customers will receive a status update in their invoice from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
7. Parcels Damaged In Transit
f you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
8. Duties & Taxes
(8.1) Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website
(8.2) Import Duties & Taxes
Import duties and taxes for international shipments will be pre-paid, without any additional fees to be paid by the customer upon arrival in the destination country
9. Customer service
For all customer service inquiries, please email us at TimJan Wonder
